Project overview
- Client
- VetOsHealth.ai
- Industry
- Veterinary healthcare / clinic SaaS
- Services
- Timeline
- 10 months
Tech stack
- Python
- FastAPI
- PostgreSQL
- LangGraph
- Google Gemini
- Qdrant
- Twilio
VetOsHealth.ai helps veterinary clinics handle the flood of WhatsApp messages from pet parents. An AI agent answers questions, registers new owners and their pets, books and reschedules appointments, and flags emergencies to staff. Clinic teams use a multi-vendor dashboard to manage appointments, pets, services, staff and the knowledge base.
- 19
- tools in the AI agent
- 10 months
- build time
Challenge
- Vet clinics get most enquiries on WhatsApp, often after hours, and receptionists can't answer them all quickly.
- Booking means checking working hours, holidays, staff and slot availability, which generic chatbots get wrong.
- Emergencies have to reach a human straight away, and the bot must never make up medical answers.
Solution
FYT built a Python backend with PostgreSQL and Redis, and an AI agent on LangGraph with Google Gemini. The agent has about 19 tools for availability, booking, cancellation, clinic registration and emergency triage. It searches each clinic's knowledge base and falls back safely when it can't find an answer. WhatsApp runs on Twilio with templates, quick replies, lists and typing indicators. When staff take over a chat, the bot steps aside, and every AI response is logged.
Key features
- 01
WhatsApp AI receptionist: booking, rescheduling, cancellation and appointment lookup
- 02
New owner + pet registration inside the chat, with intake form links
- 03
Emergency detection and severity triage that notifies staff
- 04
Clinic knowledge base with vector search (capped at 50 articles per clinic)
- 05
Follow-up reminders with confirm/dismiss quick replies
- 06
Human handoff: assigned chats bypass the bot
- 07
Admin and clinic dashboards: appointments, pets, services, staff, working hours, holidays
- 08
AI usage logging, audit trail and web push notifications
Results
- About 10 months of continuous development.
FAQ
Yes. The VetOsHealth agent checks working hours, holidays and open slots before it books, reschedules or cancels an appointment.
It answers only from the clinic's own context and knowledge base, falls back safely when unsure, and escalates emergencies to staff. Staff can take over any chat.
No. The same architecture works for any appointment-based business, such as dental clinics, salons or diagnostics labs.
